FAQ

FAQ

Q: I run a small business office and have several computers sharing a network. If one computer gets a virus will the other computers automatically get the same virus?

There are many different viruses, Trojans and spyware circulating on the internet. If one of your computers is attacked then all are vulnerable. 3DotSolutions can remove your virus and make sure all your computers are protected from future attacks.

Q: I set up my computer environment 5 years ago. Since then we have added new computers to the network but some now have different operating systems. Could that be the reason my network seems to have slowed down?

Too many computers competing for the same network resources can definitely impact performance but that’s not the only reason a network slow down can occur. To be sure, we recommend you get a professional IT assessment. 3DotSolutions can do that for free. Contact us to set up an appointment.

Q: I want to set up my computer network with a corporate intranet and with internet access. What kind of firewall do I need to protect my internal applications?

Depending on how your computer environment is set up you may or may not need an additional firewall. A lot can be done by proper configuration of your computer’s existing operating system and applications. 3DotSolutions can assess your network for free and make recommendations based on your requirements.

Q: I just invested a large amount of money in a new computer application suite for my business but now I am having trouble setting it up… there are so many configuration steps…Can you help me?

Configuring new software for single or multiple users can be complicated. 3DotSolutions will work with your software vendor to make sure the application is configured properly so that you can be productive instead of frustrated. We’ll even show you how to use it.

Q: My computer files are the cornerstone of my business. How often should I be backing up data to ensure the continuity of my business in the event of a computer failure?

Depending on how fast business moves for your company daily or weekly backups may be required. There are several ways to automate the process so that backups become a regular and manageable routine. At 3DotSolutions we will be to perform a free assessment of your business backup needs and make you a recommendation that not only lets you back data up but also guarantees you will be able to restore.

Q: My business software license has expired and I am deciding whether to renew. I know there are probably better options out there for my business but I’m not sure how to figure out which one is best for me?

3DotSolutions stays current with the latest computer technologies. Our staff is able to research software to support virtually any type of business. Our free assessment will help us determine your business requirements, analyze your IT requirements and make a recommendation that balances state of the art computing solutions with your requirements and your budget.

Q: I am opening up a small business with a couple of partners. There are some files we all want access to and some we would like to maintain privately. We think we need a network but we are not sure how to set one up.

No problem. When you set up a network you can allocate some resources as shared and other resources as private. You can also set permissions on public files so they can be read but not edited.

Q: In my home office I do most of my work on a desktop but when I travel I like to carry a netbook. What’s the best way to synch up my data so I am looking at the latest stuff when I travel?

Synching up your netbook can be as easy as plugging it into your computer. Using special software, such as Microsoft Groove, you can synch automatically over the network. What’s more when you return, you synch your primary computer back up with the changes you made while traveling. 3DotSolutions can perform a free evaluation of your existing environment and make a recommendation based on how you do business.

Q: When I travel I want to be able to remote log in into my office PC. Do I need special software to do that?

There are several software applications to choose from that provide you remote access from anywhere. 3DotSolutions specializes in enabling remote network access. With a free assessment we will be able to recommend a solution that meets your needs.

Q: I am building an E-Commerce website that I want to be able to operate from anywhere. What sort of computer environment is best for me?

When you run an E-Commerce website your primary concern is keeping your computer environment operational 24/7. We can help you set things so that you can maintain your business at any time from any location.

Q: My staff is frequently disrupted by IT issues. I think I need a general upgrade to my computer environment. Where do I begin?

Computer hardware, software applications and network configuration all contribute to the successful operation of a small business computing environment. Outdated hardware, mismatched software versions and network bottlenecks can all slow you down. However it is not always necessary to upgrade everything at once (we understand small businesses run on a tight budget). A careful examination of your IT environment by a professional computer consultant like those here at 3DotSolutions will help you determine the most economic solution for resolving a sluggish network.

Q: My computer is constantly performing background updates. It slows me down. Do I really need all these updates?

Some of those updates may be really important, like critical anti-virus updates for example. Others may just be background noise that can be turned off. 3DotSolutions can take a look at all your background processes and start up applications and tell you which ones are performing critical updates and which ones do not need to run.